Join Infuse

JOB OPENINGS

Customer Success

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The Customer Success Team at Infuse provides support for all products built and maintained by Infuse. Our team is seeking individuals to build and maintain strong relationships with our customers and represent the company as an initial point of contact for the users of our products. Our ideal candidate will possess exceptional communication and organization skills to retain customers, build positive relationships, and support our engineering team.

Key Responsibilities:

Provide Tier 1 support for Infuse internal products and client products.
Collaborate with Growth Team and Engineering Team to resolve customer support issues.
Maintain and organize a customer support backlog.
Manage inbound customer success requests.
Coordinate with Product Team on product launches and updates.

Minimum Skills and Experience:

Strong communication skills.
Understanding of software development processes and development methodologies.
Experience managing a CRM tool.
Proficient in Office / Google Suite.
Product and technical experience is a plus.

Salary: Commensurate with experience + equity

Mid-level Software Engineer

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Infuse is seeking a Software Engineer to join our fast-paced, growing team. As a Software Engineer you'll be part of a team responsible for creating new products and enhancing the user experience of our existing products. Our mid-level engineers are talented developers that are passionate about building excellent products. They are interested in learning and utilizing new technologies to achieve their goals. The best candidate for this position is one who thrives working on a tight-knit development team and has a keen eye for detail.

Key Responsibilities:

Contribute to a team that is responsible for a building product from concept to launch.
Participate in the planning process for both architecture and development
Develop features with minimum guidance.
Work within an agile development environment.

Minimum Skills and Experience:

2+ years of experience as a full stack Software Engineer.
Proficient in Javascript, having worked with Angular, React, or other modern JS frameworks.
Experience creating backend software and RESTful APIs, particularly in Ruby on Rails.
Familiar with deploying code to services such as AWS, Heroku, and Parse.

Salary: Commensurate with experience + equity

Senior Software Engineer

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As a Senior Engineer at Infuse, you will lead junior and mid-level engineers on projects, work closely with our product managers to build successful products, and create a work environment that helps your team maximize output. While we expect our senior engineers to write code, a major aspect of this role will be mentoring and leading the junior members of your development team. The ideal candidate for this position works well in a collaborative setting and has a keen eye when it comes to planning projects and avoiding development pitfalls.

Key Responsibilities:

Lead a team of mid and junior level developers through the development of a product.
Create clearly worded tasks and accurate estimates.
Work within an agile development environment.
Own an uncompromising eye for detail but know when it's just time to ship code.
Write unit and feature tests for frameworks like React, Angular, and Ruby on Rails.
Make technical decisions regarding complex project architectures.
Manage git repos for complex projects with multiple developers.

Minimum Skills and Experience:

4+ years of experience as a full stack or backend software developer.
Fluent in Javascript and have worked with one or more modern javascript frameworks.
Knowledge of backend software and architecture, particularly in Ruby on Rails.
Experience with continuous integration and delivery services (e.g., Codeship, Jenkins).
Experience with services such as AWS, Heroku, and Parse.
Patience when working with junior developers that need mentorship and guidance.

Salary: Commensurate with experience + equity

Product Manager

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We’re looking for a motivated and proactive individual to join our Product Management team. Product Managers at Infuse manage products for our clients from the concept phase all the way to launch. In short, our product managers do what needs to be done, whatever that may be, according to the individual needs of each project.
This position can also be adapted to your strengths (for example, a more technical PM may work more closely with engineers on technical challenges). The best candidate for this position will be a clear communicator, a proactive problem solver, a team player who is willing to go the extra mile, and a self-starter who is looking for responsibility and autonomy.

Key Responsibilities:

Serve as point of contact between Infuse and clients.
Estimate, manage, track, and communicate project timelines and budgets.
Gather and prioritize needs from clients and users.
Spec out products, stories, and features.
Create and manage product roadmaps.
Provide product vision and strategic input on project direction.
Track down bugs and troubleshoot with engineers.
Plan and execute verification & validation.
Analyze product performance and optimize products.
Manage a team of engineers and designers.

Minimum Skills and Experience:

You have 2+ years of experience managing products.
You've written complete technical product specifications.
You have experience creating UI wireframes and user workflows.
You've conducted a competitive analysis and market research for a new product.
You're familiar with A/B testing and how to optimize a conversion funnel.
You have a technical background and a familiarity with software development.
You're familiar with how code is deployed and the mobile app submission process.
You've used analytics tools such as Google Analytics, Logentries, and/or Mixpanel.
You are able to effectively communicate verbally and in writing to clients and team members.

Salary: Commensurate with experience + equity

Growth Team

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The Growth Team at Infuse manages all things sales, business development, and marketing. Our team is seeking individuals to build and maintain strong relationships with our partners, represent the company as the initial point of contact for prospects and customers, and continually find new ways to grow the company’s revenue. Our ideal candidate will possess exceptional communication and organization skills to keep all growth initiatives moving forward.

Key Responsibilities:

Prospecting to build a pipeline of development opportunities.
Building estimates in collaboration with the design, development, and product management teams.
Creating and delivering high-quality proposals to potential clients.
Developing relationships with channel partners and providing sales enablement training through demos and webinars.
Managing inbound customer success requests.
Executing on growth strategies, both through individual effort and through team collaboration.

Preferred Skills and Experience:

2+ years of experience in a sales or business development role.
Strong communication skills.
Understanding of software development processes and development methodologies.
Experience managing a CRM tool.
Proficient in Office / Google suite.
Product and technical experience is a plus.

Salary: Commensurate with experience + equity

Product Designer

We are looking for an individual with a keen eye for detail to join our Product Design team. Product Designers are primarily tasked with crafting effective products with elegance and detail, while always considering the user experience. This role also requires a multidisciplinary design background, including but not limited to: experience with branding, UX/UI experience, and visual design. Collaborating with fellow designers, product managers, and developers is key to the success for a Product Designer at Infuse.

Key Responsibilities:

Work with product managers to understand requirements and user flows.
Research competitive comparisons and gauge market trends.
Create wireframes and validate product features.
Iterate on designs based on client feedback.
Craft user interfaces and interactions for multiple digital platforms.
Produce powerful branding to fit each product’s visual language.
Work closely with developers to implement designs.
Share your designs and explain the rationale behind your work.
Accept feedback from others and translate them into actionable ideas.
Collaborate with the design team on various design tasks.

Minimum Skills and Experience:

You have 2+ years of experience as a visual / UX designer.
You're proficient in current design practices and production software such as Sketch and Photoshop.
You've been part of a team that has built and supported products from concept to launch.
You have created branding elements and style guides.
You're fully capable of creating wireframes and hi-fidelity mockups.
You have experience working with multiple feedback cycles and iterations of a single product.
You’re familiar with iOS, Android, web and various other digital platforms.
You're comfortable working with developers and presenting your designs to the team.

Salary: Commensurate with experience + equity

INFUSE BENEFITS
Generous PTO
Team Lunch and Snacks Program
401K
Work From Home Fridays
Volunteer Days
Team Bonding and Happy Hour
Comprehensive Health Plans
Dog Friendly Office
Paid Family Leave
Gym Memberships